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1102 Views 11 Replies Latest reply: Feb 6, 2012 7:29 AM by simbo RSS
MrBluesman Just Startin' 24 posts since
Mar 19, 2011
Currently Being Moderated

Dec 8, 2011 4:02 PM

JTV-69 Another Disappointed Customer

Hi,

 

I'm just reporting my disappointment so far with the JTV-69 guitar. Not to be the all complaining whining consumer, but in the hope that Line6 take note of the amount of problems arising with this instrument that in my opinion is simply unacceptable for a guitar that cost £1049. So here's my story so far..........

 

Sun 4/12/11

40 minute drive to store to buy guitar. I test as best I can in a noisy store environment and hand my money over as well as ordering a DT25-Head and Cab (which wasn't in stock). Now keep in mind this guitar was in the sealed box that no-one had played before me.

 

So I get guitar home and at first opportunity sit down for a play.

1) Firstly I notice the High E string slips off the edge of the fretboard

2) Tremolo makes a noise as if hitting wood or parts are rubbing

3) Paintwork has light scratches over it

4) Gig bag has a rip inside

5) Worst of all - the high E and B strings make a buzz sound which almost sounds like a 12 string/chorus effect. This goes away if the string if very lightly touched just behind the nut (not at the bridge or machine heads).

 

At this point I'm disappointed but thinking that I may just have the bad one that slipped through the net. How wrong was I?

 

Thurs 8/12/11

After a 2 hour drive back through rush hour traffic today after work I arrive back at the store (Manchester, England) to pick up my Head and Cab and replacement JTV-69. Guess what the guitar is just as bad if not worse, again this came out of a sealed box received in stock today. It had all the same issues as above except the weird buzzing was not only on the E&B but also the D & G strings too. So both myself and the manager of the store proceed to test the other JYV-69s in the store (3 more in total -colours I don't want), they are all the same with the buzzing strings - not fret buzz but occurring at the nut.

 

There simply cannot be any decent form of quality control before shipping of these guitars to stores. How Line6 can ship multiple guitars to stores that cost over a grand and have James Tyler's name on the headstock with these problems is unbelievable. They should be immaculate. My Custom Shop Epiphone came better setup than this. It really has made me lose a lot of faith.

 

The manager was not happy as he has several grands worth of guitars he can't sell. I'm not happy as a store has over a grand of mine in it's till for a product I now don't even have in my possession. I have to wait for him to call Line6 for a solution/see what's going on. For me unless this is resolved quickly I won't just be getting a refund for the guitar but also the amp (as I don't need it without guitar and the dream rig setup). Unfortunately I won't be able to return the HD500 as I've owned it for a little longer, but I will sell and go back to an old school setup which I was trying to avoid really. So in all a store will need to refund nearly £2k because of poor quality control.

 

Finally another hours drive through rush hour traffic to get home without a guitar I have paid for. I was not in the best of moods to say the least.

 

It's not just this, it's cost me time from work (which I have to make back) and money in more fuel to resolve a problem that I've given over a thousand pounds too. I feel due compensation. I'm just grateful the store was so understanding and apologetic, although like I said to them it wasn't their fault. These guitars were fresh from Line 6.

 

Buy with caution people, there's a lot of poorly made ones out there, I've already played 5 of them - so it's not a one off, more like just send em out they'll never notice:(

 

I find out hopefully tommorrow what's happening!

 

 

 

 

 

 

  • Leftzilla Just Startin' 245 posts since
    Jan 25, 2007
    Currently Being Moderated
    Dec 9, 2011 6:39 AM (in response to MrBluesman)
    Re: JTV-69 Another Disappointed Customer

    Well if I had that same experience I would be pretty upset also.  My first Variax 700 I was able to pick up in a local store and was basically direct from Line 6 and had absolutely no issue.  I bought a Acoustic 700 direct from Musicians Friend and again absolutely no problems.  Recently purchased at JTV-59 from Amazon and again a great instrument right out of the box.  (Loose alt tuning knob but that was just a glue issue).  Obviously you have run into a very bad situation that sounds like whoever has the distribution responsibility in the local market is trying to pass off poor instruments or at least not paying attention whatsoever.  I would pull the instrument out of the box prior to leaving the store.  I can't beleive that 5 instrumets kater you haven't found one that is acceptable.  Something else must be going on but regardless I would contact Line 6 directly instead of going through the store and explain what has been happening.  Hope it works out because I am very happy with my JTV -59 and my overall Line 6 Experience.

  • Nick_Mattocks Best of the Best 9,065 posts since
    Mar 26, 2007
    Currently Being Moderated
    Dec 9, 2011 7:58 AM (in response to MrBluesman)
    Re: JTV-69 Another Disappointed Customer

    Hi

     

    I'm really sorry that you've had this experience with several Korean JTV-69s.  I played some from the very first batch into the UK back in February and have to say that they were all pretty good at that point.  I also played a US version which was superb and that changed my view of the JTV-69 which was my least favourite of the three models and quite a long way behind the JTV-59 and JTV-89 at that point.  The JTV-69 is still my No.3 in terms of styling.

     

    I have a JTV-59 and a JTV-89 personally.   The JTV 59 is a very nice guitar but it did initially have the 3 way selector switch issue, however aside from that it is a superb instrument.   I was hoping that there would have been a JTV-89 with Floyd Rose, but if that is a possibility or not I don't know.  I am a fan of Ibanez RG guitars and the neck apart from the reverse headstock on the JTV-89 is very good and not a million miles from any of my three Ibanez RG models.

     

    I got my 59 in mid June and then my JTV-89 at the beginning of August from D*ws*ns in Manchester a few days before the shop was trashed in the riots.

     

    The JTV-89 in my view having been following the JTV series since the massive Future of Variax thread that was started by Rich Renken about three years ago, apart from being the cheapest JTV variant, seems to be the guitar that there have been very few problems with.  I was a little bit put off the 89 at first because of the 'ridge' in the centre of the guitar because in photographs (to me), it seems to to be quite prominent and much more so in 2D than it does in real life.

     

    It's marketed as a 'shred' guitar which undoubtedly is something it can be used for, but it doesn't have to be used for shredding if you don't want to.  In fact I know someone who likes it for Jazz LOL

     

    I'm just mentioning the JTV-89 as a viable option if you like a fast thin neck and maybe are not dead set on having a trem, but if (as I suspect you may be) you are also dealing with D*ws*ns they probably have an 89 in stock as well.  It might be worth giving it a try.  You may like it

     

    I'm not trying to defend what plainly seems like a less than satisfactory batch of JTV-69 guitars as that's an issue that needs to be looked into, but just suggesting an alternative which could leave you £100 less out of pocket into the bargain.

     

    Nick

    • stumpsout Just Startin' 895 posts since
      Jan 28, 2007
      Currently Being Moderated
      Dec 9, 2011 2:33 PM (in response to MrBluesman)
      Re: JTV-69 Another Disappointed Customer

      I hear ya. Good luck.

    • Nick_Mattocks Best of the Best 9,065 posts since
      Mar 26, 2007
      Currently Being Moderated
      Dec 10, 2011 5:57 AM (in response to MrBluesman)
      Re: JTV-69 Another Disappointed Customer

      Hi

       

      No problem.  I understood the store was being pretty good about it from your first post, however if all their stock is the same then they will need to discuss this with Line 6.

       

      I hear you on liking the JTV-69 format the best of all, and that's fair enough too.  The guitar should not exhibit any major issues, excepting minimal issues of user preference which would normally be resolved by an initial professional set-up as with any new guitar.  The JTV-89 option was just a suggestion

       

      Good luck with getting a speedy resolution.

       

      Regards

       

      Nick

  • pugdealer Just Startin' 71 posts since
    Nov 2, 2011
    Currently Being Moderated
    Dec 9, 2011 3:32 PM (in response to MrBluesman)
    Re: JTV-69 Another Disappointed Customer

    Hey mrbluesman

     

    I'm totally simpathetic with you. These issues seem to be VERY common on the 69's, and they're not acceptable. The problem is always regarding the tremolo and (worse) the neck. It's just an awfull neck! Very badly finished!!! You get fret buzz cause the frets aren't levelled, you get those buzzes from the nut to the pegs (I had to put a rubber band on the strings to silence them), the E strings tend to fall off the fretboard, the fretboard edges are badly polished and uneven... I mean, the neck just isn't acceptable! It spoils a great guitar! And please, don't feed me that story about the guitar being half the price for the guitar itself and the other for the electronics...I've had and played cheap guitars from factory's all over the world and this is the worst neck ever!

    I'm also disappointed and would have bought a 59 instead, not to say some other guitar!

  • dylantan Just Startin' 168 posts since
    May 2, 2008
    Currently Being Moderated
    Jan 5, 2012 3:48 AM (in response to MrBluesman)
    Re: JTV-69 Another Disappointed Customer

    I had almost a similar experience when buying the JTV59 (2 weeks ago). The first piece they took out from the store had the Tuner knob sunk in further than it should - the start of the white label on the knob same level as the body surface. They took out another piece and all seemed okay after a quick rund-down. After I paid, the shopkeeper told me that all the JTVs he has in the shop has been with him for a year.

     

    I carried out the setup to lower the strings. While turning some of the allen screws at the bridge, I could see some chrome flaking off. I was astonished and said to myself "Oh well ... I can live that!" which I don't think anyone should for a guitar of this price. I use both second-handed (Japanese and Korean) guitars and have 2 American Fenders.

     

    However, I ended up using 3 string sets because the high "E" kept breaking at the tuner. After some thought - I decided to DIY and carefully filed off the "E" tuner's hole so it doesn't cut the string. It worked. I ended up playing for quite a while together with my brand new HD500.

     

    My conclusion? Quality control ... hmmm. Now my JTV is a little relic'd (at the tuner)!

    • markcockerill Just Startin' 246 posts since
      Dec 7, 2007
      Currently Being Moderated
      Feb 6, 2012 6:50 AM (in response to MrBluesman)
      Re: JTV-69 Another Disappointed Customer

      I am so pleased it all turned out for you mate. I transplanted a Warmoth neck onto my 69 within a couple of days of getting it. It fixed all the problems you have experienced. My only regret is that I have a rather nice Warmoth guitar, active EMGs with a JTV69 neck on it which I no longer play. I may as well have thrown away £1500. I don't expect compensation from Line 6 for my loss but still very dissappointed that I had to resort to such a measure to fix what should not have been broken. Still, really glad they fixed it for you. I suppose I can revel in the fact that it is NOW the best guitar I have ever owned and I've had some in the last 39 years. No one seems to have a clue as to what it is I'm playing but that's part of the fun.

    • simbo Just Startin' 78 posts since
      Jul 12, 2010
      Currently Being Moderated
      Feb 6, 2012 7:29 AM (in response to MrBluesman)
      Re: JTV-69 Another Disappointed Customer

      Im pleased youve got sorted out MrBluesman but can I enquire did Line6 offer

      any explanation for the poor quality of the guitars you tried in store. The reason

      I am asking this is because I am considering buying a 69 myself and find your

      experience a little off putting.

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