Currently Being ModeratedDec 18, 2011 5:08 PM (in response to jimirockstar)Re: The End of the Relationship
I'm sorry to hear of your difficulties and disappointment. I know you're not asking any question for support - you're just informing us of your frustration and intention to leave. But the fact that you took the time do so may suggest some reluctance. If you actually do want to pursue figuring this out, please describe exactly what problem(s) you have (or have had) and we'll try to help you out.
My experience with L6 gear has been the exact opposite - it has always been reliable for me and operates as advertised, save for some early bugs in new products that are usually addressed in a reasonable timeframe. But I understand that your experience has been different.
In any case, we'll try to help if you want. Otherwise, I hope you enjoy your new gear.
EDIT: If you do want to explain your issue/problem, you should post a question here for best visibility and most informed responses. Select the most appropriate product area:
Currently Being ModeratedDec 30, 2011 3:46 PM (in response to silverhead)Re: The End of the Relationship
Thanks for your reply.
I don't have a 'current' issue (I've reinstalled my OS) but I'm sick of having to do this because EVERY time I attempt to use my equipment something else stops working. At some point the License Manager fails by crashing every time I use it. When I resolve that, Pod Farm starts crashing every time I use it.
Seriously, EVERY time I want to use my stuff something fails. It simply isn't reliable. Due to a hectic schedule I don't play as much as I used to and I need to be able to rely on my equipment to work when I need it - otherwise it completely destroys my creativity.
The customer service is appalling. For one thing, there is no indication of how long it will take for someone to respond when I have my inevitable next problem. I have no way of raising a support ticket - it is purely down to Line6 to decide. I never get any response to my comments about this or any other customer service issues. There is no way of making Line6 respond to me. It can be anything up to 2 weeks for a reply to an issue and then another several days after that before I get any follow up.
Line6 shows itself to be more concerned with preventing illegal use than enabling legal use and NO-ONE at Line6 has ever responded to this point.
There is also one outstanding issue which absolutely baffles me. I have a Toneport KB37 which has a keyboard and assignable midi controls for my DAW. I purchased this specifically to be used with my DAW. However, if I wish to use the models on my PodXT Live I am unable to do so with the Toneport KB37 attached to my computer. There is no way to select the active device in my DAW.
I raised this issue over 2 years ago, submitted a feature request as directed to do, but NOTHING HAS CHANGED. This is how I previously summed up the inconvenience this causes:
"I bought the Toneport KB37 because it has a keyboard on it which I can use with my DAW. It has controls I can assign to different functions in my DAW. It is clearly designed to be used in conjunction with a DAW and yet if I happen to want to use features that come with my PodXT Live I am unable to do so without first disconnecting the Toneport. Note that I would then have to close my DAW and restart it. If I then decide I need to record a keyboard part, lo and behold I have to disconnect the PodXT Live again and restart the DAW?
"Talk about complicating the workflow! I would have thought that in their infinite wisdom someone at Line6 would have thought about people owning and wanting to use more than one device and making it possible to do so without having to repeatedly connect and disconnect devices, restart DAWs and reboot computers.
More proof, if proof were needed, that this company is concerned more with inhibiting illegal use than it is in enabling legal use."
This was on a thread two years after I first discovered this issue. I was told it would be raised with engineers but I am given no way of knowing whether something will ever be done to rectify this ridiculous situation where loyal customers who own more than one bit of kit are penalised.
Your post suggested there may be some reluctance on my part and you would be correct but the main reason for this is that I have no way of affording alternative gear and I am stuck, for the moment at least, with this shoddy equipment and even shoddier customer (lack of) service.
Thanks for reading.
Currently Being ModeratedDec 30, 2011 4:01 PM (in response to jimirockstar)Re: The End of the Relationship
Just so you know, Line 6 tech support staff respond to questions (i.e. posted items that the person posting has specifically marked as a question). This item is not marked as a question.
Nor is this item posted in one of the product support forums (see my previous response). This area is called 'Line 6 Talk'. It is for general chatty kind of stuff - not technical support.
So for both reasons Line 6 is not aware of your post here.
Depending on how/where your previous item was posted Line 6 may or may not have ever seen that, either.
Currently Being ModeratedDec 31, 2011 5:48 AM (in response to silverhead)Re: The End of the Relationship
Rest assured I have always marked my threads as questions when appropriate and have always posted to an appropriate forum. I didn't do that with this thread as it was not a question and I was not particularly wanting support from Line6. It was more an expression of my absolute frustration.