Line 6 Product Repair FAQ
Created on: Oct 1, 2009 11:20 AM by Line6Miller - Last Modified: Oct 1, 2009 11:20 AM by Line6Miller
Q: My Line 6 device is malfunctioning. Where can I get it fixed?
A: Please check your manual and our knowledge base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to register your Line 6 gear to your Line 6 account at the following location: Product Registration. A dated proof of purchase is required if you are having any warranty work performed. Please be aware that "expedited" and "rush" fees will not be covered under warranty for any reason.
United States:
United Kingdom:
Line 6 - International
4 Sopwith Way
Drayton Fields Industrial Estate
Daventry, Northamptonshire
United Kingdom, NN118PB
Telefon: +44 (0) 1327 302 700
Fax: +44 (0) 1327 302 702
International:
Your particular country may also have a Service Center available in the drop down menu.
You can also return your malfunctioning Line 6 unit to the factory for service. For details, please see our Obtaining a Repair RMA from Line 6 FAQ.
Q: How much is it going to cost to get my Line 6 device fixed?
A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees.
Q: Where can I purchase parts for my Line 6 device?
A: Line 6 provides a number of replacement parts through our Online Fulfillment Site. If the part you are looking for is not available on the Line 6 Store, please contact your nearest Authorized Line 6 Dealer, or Service Center. Our dealers can special order all parts, and accessories, other than PCBA's (printed circuit board assemblies), directly from Line 6 for you.
Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6?
A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time.
Q. I’m not sure if my unit is under warranty, how do I find out?
A. Please refer to our Line 6 Product Warranty for more information: Product Warranty FAQ
Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear?
A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty.
Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number?
A: All serial number information is for internal use only and is not made public knowledge.
Metal_003
says:
hey i ow a line6 spide2 30wattz amp for ma electric guitar,wel i noticed dat while playin suome part of the songs, dat is the bass'ey part, i noticed dat the amp celestion seems to be makking a wierd jarring[brr brr...) noise while i use the clean Fx.... why am i hearing this?
is it bcoz ma amp celestion is damaged?
plz hlp ASAP.....
regards
theDarg
says:
I just bought a Spider IV 75 watt today and when I got home and plugged in nothing worked. The power came on but none of the knobs worked and no sound was coming from the guitar. My guitar was on full volume, the amp was on full volume, but nothing worked.
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Hi
Line 6 Variax 700 acoustic. I bought one of these a while back, but wasn't able to get the action down enough. I'm having another look at this guitar since it is the only thing that will do all these sounds I want. If I remember there is an adjustment on the bridge, but I can't remember if the truss rod is two way. Ideally, I need the top E at .05 and the bottom E at .04 (measuring from bottom of string to twelth fret). Can anyone advise on what the setup options are, or had problems with achieving a low action? Can it vary from guitar to guitar?
Thanks in advance.